UX/UI DESIGNER with graphic design background.
Portfolio: www.katelovesdesign.com
WhatsApp: +52 9841579334 Email: [email protected]
Based: Tulum, Mexico Speaking languages: Russian, English
June 2020 — Currently 4 years 8 months
Product Designer. Americor Remote. Irvine, www.americor.com
Americor is a debt relief company that has been serving Americans for over 10 years and is accredited by AFCC, RMA, & IAPDA. With over 850 employees across the nation, Americor is a Top Workplaces USA award winner.
As a Product Designer, I helped create an experience for Americor inner product, the Client Portal. In the Client Portal, clients can manage their program, find support, and follow the process.
The Client Portal web-based platform has a customer satisfaction rate of 75%. Additionally, the mobile applications have received a rating of 4.8 stars on the Apple Store and 4.6 stars on Google Play. My team developed digital support systems that reduced our support call volume by 30%.
We built useful features like Client Exercise, a Help Center with lots of helpful articles, and Chat Bot Whatson. We automated processes to make it easy for clients and valuable for the business.
We also built a Facebook group with over 10,400 members, providing support for people in debt. I'm proud to have been part of such a dynamic and impactful organization.
August 2018 — January 2020 1 year 6 months
Lead Designer. Sberbank On-site. Moscow, www.sberbank.ru
Sberbank is #1 bank in Russia, I worked with a child banking mobile app "Sberkids". Collabrated closely with back-end and front-end team to improve mobile app for iOS and Android. Created a feature «Demo» for app and also made a new design concept. Conducted a series of master classes for children on how to design interfaces in Figma. Learned the importance of how useful it is to test your hypotheses in the initial part of design process.
June 2017 — June 2018 1 year
Digital Designer. Aic. On-site. Moscow, www.aic.ru
Aic is one of the TOP 3 Russian design studio. My main work was redisigned site for Uralsib Bank- the biggest bank in Russia, and also created support guidelines for design system. Learned how to collaborate with Analytics an data.
April 2012 — May 2016 4 years 2 months
Co-founder. Q-Design On-site. Saratov, www.q-des.ru
This studio is my personal project with two like-minded people. We created promoting websites, outdoor advertising, helped with SEO. As a head of team I conducted interviews, supervised design, found and communicated with clients and led projects, partially led documentation. Learned how heavy to found a good employeer, and also how I just like to do the design process.
April 2011 — April 2012 1 year 1 month
Graphic Designer in Neon Technologies
On-site. Saratov, www.saratov-neon.ru
Design for outdoor advertising studio. I joined this team in my start of career and learned how to create workflow, how to communicate with the team and customers.
2011-2014
Technical University. Saratov Barchelor's degree of Graphic design and marketing
2005-2009
Art College. Saratov Associate degree of Design Enviroment
Courses
2017
UX/UI Design https://skillbox.ru
2023
PCM Training (Process Communication Model®) https://processcommunicationmodel.com
Hard skills
Sketch, Figma, Adobe Photoshop, Adobe After Effects, Adobe Illustrator, Indesign, Marvel, InVision, Keynote, X-mind, Readymag, Miro, UX researching.
Soft skills