UX/UI DESIGNER with graphic design background.

Portfolio: www.katelovesdesign.com

Phone: +1 (415) 7302677 Email: [email protected]

Based: San Francisco, US Speaking languages: Russian, English

Work experience: 13 years 10 months

June 2020 — April 2025 4 years 11 months

Product Designer. Americor Remote. Irvine, www.americor.com

Americor is a leading US debt-relief company (Top Workplaces USA). I designed for the Client Portal — where clients manage programs, track progress, and get support.

• Improved confirmation flow: increased completion rates from 25% → 56%.
• Helped to built the first UI library, scaling design across web and mobile.
• Designed digital support tools (Help Center, chatbot “Whatson”), reducing support call volume by 30%.
• Built a Webinars platform for early clients onboarding — drove +16% uplift in first regular payments and improved retention at a critical step.
• Contributed to mobile apps rated 4.8★ (iOS) and 4.6★ (Android).
• Supported community initiatives, incl. a close Facebook group with 23k+ members

August 2018 — January 2020 1 year 6 months

Lead Designer. Sberbank On-site. Moscow, www.sberbank.ru

Sberbank is the #1 bank in Russia. I worked on Sberkids, a mobile banking app for children (iOS & Android).

• Collaborated with back-end and front-end teams to improve app usability and flow.
• Designed a new Demo mode feature and created a fresh design concept for the app.
• Conducted master classes for children on designing interfaces in Figma — hands-on workshops to inspire future creators.
• Learned and applied the importance of testing hypotheses early in the design process.

June 2017 — June 2018 1 year

Digital Designer. Aic. On-site. Moscow, www.aic.ru

AIC is one of the top 3 design studios in Russia.

• Redesigned the website for Uralsib Bank — a Top-20 bank in Russia.
• Created support guidelines for the bank’s design system to ensure smooth adoption on the client side.
• Gained early product experience and learned to collaborate closely with analytics and data teams to drive design decisions.

April 2012 — May 2016 4 years 2 months

Co-founder and Lead Designer. Q-Design On-site. Saratov, www.q-des.ru

Independent design studio in Saratov, co-founded with two partners.

• Delivered promotional websites, outdoor advertising, and SEO projects for local businesses.
• As team lead: conducted interviews, supervised design work, managed client communication, and oversaw project delivery & documentation.
• Learned how challenging it is to build a strong team — and that my biggest passion lies in the design process itself.

April 2011 — April 2012 1 year 1 month

Graphic Designer in Neon Technologies

On-site. Saratov, www.saratov-neon.ru

Design for outdoor advertising studio. I joined this team in my start of career and learned how to create workflow, how to communicate with the team and customers.

Education

2011-2014

Technical University. Saratov Barchelor's degree of Graphic design and marketing

2005-2009

Art College. Saratov Associate degree of Design Enviroment

Courses

2025

Innovation Through Design: Think, Make, Break, Repeat

Discipline of International Business, The University of Sydney Business School

https://www.coursera.org/account/accomplishments/verify/VQ1QZLJVZAVR

2023

PCM Training (Process Communication Model®)

https://processcommunicationmodel.com/